Concept Testing

Usability Testing

Online Surveys

Strategic Support

Competitive Site Assessment

Online Focus Groups

Site Satisfaction & Performance

Conjoint Analysis

Viewpoint Forum






In the Interactive market space, the competitive landscape changes quickly.  Knowing how you stack up against the competition is critical to future development initiatives. 

Our consultants do more than simply visit a few Web sites or review an application on their desktop.  We help you improve your business with feedback from the most important critics around: Your customers and targets.

After conducting an independent assessment of your Web site or interactive application, we prefer to also talk to the market.  By combining our experience with input from users, you will have a more complete understanding of the competition and your competitive position.

 

Case Study

Consumer Communication
As the number two ranked Web site in a high profile category, our client needed to understand why consumers were using the number one site more than theirs.  What did it have and why was it different...and what did users really value so that the next version would drive the type of traffic needed to become number one.

A detailed market analysis and pointed feedback from customers and non-customers alike provided the type of insight that helped our client focus its services and overtake the competition within six months.


Qualitative Experience


Offices and Facilities


Voice of the Customer
By focusing on the needs, wants and preferences of the online market, new Web sites and technology applications have an increased likelihood of success.